Privacy Policy

At Seraphina Voyage Fabrora (“we,” “us,” or “our”), we are fully committed to safeguarding the privacy and security of our users (“you” or “your”) throughout your interactions with Fabrora. This Privacy Policy explains how we gather, handle, and protect your personal information when you engage with our platform or make a purchase. We place a strong emphasis on maintaining strict confidentiality and upholding data protection standards to ensure your information remains secure.

By using our website, you agree to the collection and use of your data as outlined in this policy. To align with legal obligations and enhance our services, we may revise this document from time to time. We encourage you to review this policy regularly to stay updated on any modifications.

Information Collection

Fabrora collects specific personal information to improve your browsing and shopping experience. Data is gathered when you visit our site, place orders, or subscribe to notifications.

Types of data collected include:

Contact Information: Details such as your name, email address, and physical address to manage inquiries, subscriptions, and event participation.
Additional Personal Information: Data like gender, marital status, date of birth, and job title may be collected through surveys, contests, or events.
User Behavior Insights: Information regarding page visits, browsing habits, content interactions, and demographic details.
Purchase Records: Transaction details to facilitate order processing and enhance service quality.

Use of Collected Information

We manage collected data for essential business operations, ensuring that only authorized personnel can access it. Primary uses include:

Website Maintenance: Monitoring system performance, identifying technical issues, and ensuring site stability.
Legal and Financial Compliance: Meeting obligations for tax reporting, financial audits, and regulatory requirements.
Market Research: Analyzing customer behavior to refine product offerings and improve engagement.
Community Participation: Facilitating forums, discussions, and interactive features to foster meaningful user connections.
Transaction Management: Processing payments securely and implementing fraud detection measures.
Order Fulfillment: Ensuring accurate deliveries and verifying purchases for a smooth shopping experience.
Third-Party Collaboration: Sharing necessary information with trusted service providers for payment processing, shipping, and logistics.
Marketing & Promotions: Notifying users about new products, promotions, and special offers to enhance customer engagement.
Security & Compliance: Protecting data, assisting with investigations, and preventing unauthorized activities to maintain user safety.
Business Adjustments: Managing data in cases of mergers, acquisitions, or restructuring, adhering to privacy laws throughout the process.

We ensure that all data handling practices comply with relevant privacy laws to protect your information effectively.

Data Protection

To secure your personal data, we apply strict protective measures to prevent unauthorized access. Data is collected, stored, and processed following established industry standards and privacy regulations. Our security protocols are continuously updated to defend against emerging threats and ensure your information remains protected. By using our services, you acknowledge and consent to our data security measures.

Data Retention

Fabrora follows a structured approach to data retention, ensuring information is stored only for the required period and securely removed once no longer necessary.

Standard Retention Period (8-12 Months):

Stored data includes account details, transaction history, and browsing preferences.

This information supports customer service improvements, regulatory compliance, and optimized user experiences. Once the retention period ends, data is securely deleted or anonymized to ensure it cannot be linked to individual users.

Extended Data Retention:

Some data may be stored for longer durations when required for legal compliance, tax documentation, or dispute resolution. Such information is retained strictly for necessary purposes and managed securely in line with privacy regulations.

Children’s Privacy

We do not knowingly gather personal data from individuals under the age of eighteen. If we discover such information has been collected, we will promptly delete it. Parents or guardians who suspect their child’s data may have been stored can contact us for immediate removal.

Information Sharing

Your privacy is a top priority, and we maintain strict guidelines regarding data sharing. We do not sell, rent, or exchange user data. However, to facilitate essential services such as payment processing and order fulfillment, some details may be shared with trusted partners. These interactions are governed by robust security protocols to prevent data misuse or unauthorized access.

User Rights

We respect your rights regarding your personal data and are committed to offering transparency and control. You can contact our Grievance Officer to:

Access & Verify Information: Request a copy of your personal data or correct inaccuracies to ensure your details are accurate.
Withdraw Consent: Revoke permission for data processing, understanding that some features or services may be affected.
Submit Complaints: Raise concerns about data handling for investigation and resolution in accordance with privacy standards.

Opt-Out Options

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in those messages. Alternatively, you can contact our support team for assistance with opting out of specific communications. Opt-out requests are processed promptly to ensure you no longer receive marketing messages from us.

Privacy Policy Updates

This Privacy Policy may be revised periodically to reflect changes in security measures and business practices. Any updates will be posted on our website, and continued use of our services indicates acceptance of the updated terms. We recommend reviewing this document regularly to stay informed about our data protection practices.

Contact Us

For any inquiries, concerns, or requests regarding your personal data, please reach out to us at seraphinavoyage2@gmail.com. Our support team is available to address privacy-related concerns and ensure your questions are resolved efficiently. We appreciate your trust in Fabrora and remain dedicated to providing a secure and positive experience for all our users.